FAQs

How much is shipping?

Shipping is measured on weight. For the shipping rates, please go to our shipping rates page here.

Does Shipping auto-calculate shipping costs?

Yes! You will be able to view the shipping cost at the end of check out.(This is calculated by weight)

Can I have my order delivered to another address as a present?

Sure, at checkout, you have the option to send the items to an address different to the billing address. Alternatively, you may also leave a note when checking out stating your shipping requirements.

Can I split my order to deliver to different addresses?

Sure, you have 2 options. Either you can make the purchase twice and have different delivery addresses like the previous question, or just leave a note at check out stating how you would like your items delivered.

Do you offer combined postage?

Yes! This is worked out automatically at check out by the weight of your product. Please check here at our shipping cost table.

Do you deliver to non-UK destinations?

Yes, this will be changed for you automatically dependant on your billing address. We use Royal Mail to deliver to customers all around the world unless your order is over 2KG where we will use another courier service.

How long would I expect to wait for my order?

Dependant if we have the item in stock in our dispatch centre, Royal Mail 24 should take 1-2 working days after dispatch and Royal Mail 48 can take up to 2-3 working days. If an item is not available at our dispatch centre, you will be informed and it usually takes us 1-2 working days to pick up the item from our warehouses. If you require a more definitive answer to your delivery time question it is best you call us on +(44) 0207 437 5188 and ask for either Alan or Nick.

How can I pay for my purchase?

The easiest way to pay is using Paypal check out. Our website will automatically direct you to the Paypal check out page when you check out. Paypal accept a wide range of Credit or Debit Cards.

Alternatively, 1) you can even pay over the phone by calling us on +(44) 0207 437 5188 and ask for Alan or Nick, please have your Name, order number and address handy. Our card transaction machine takes all major Credit and Debit cards. 0207 437 5188 and ask for Alan or Nick, please have your Name, order number and address handy. Our card transaction machine takes all major Credit and Debit cards.

2) we also take good old fashioned cash if you are so nice to come to our shop to see us! Our address is;

thechinesegiftshop.com
14 Richmond Buildings
London
W1D 3HQ
U.K

There is limited metered street parking. We are close to Tottenham Court Road Tube station, just off Oxford Street.

Do I need a Paypal account to pay for my purchase?

No, not necessarily! You will be taken to the Paypal check out page when checking out, which takes all major Credit and Debit Cards without you needing to have a Paypal account. Or you can use the above ways to pay!

Are you Feng Shui Masters?

We ourselves are not Feng Shui consultant, but we can give you basic help on Feng Shui, however we would refer you to some of the Feng Shui consultants we work with if you have a more complicated request.

Can you help me source a specific item?

Yes – in fact not all items we have are on the website so there may be a chance we have it in our shop. We also have regular shipments from China and the Far East and have regular contact with agents there who may be able to help.

Do you rent out items for Parties/Weddings?

Unfortunately not.

Do you do discounts for bulk orders?

Yes – depending on the size of your order we are always happy to discuss discounts if you order large quantities from us. We regularly get orders from production companies or marketing companies who will order items in their 100s. Please contact us for any enquiries.

Do you wholesale any of your products?

Yes, please contact our parent company at [email protected] with your wholesale enquiries.